Types of Service Available
If your multimeter fails within one year of original purchase, Agilent
will repair or replace it free of charge. If your unit fails after the one
year warranty expires, Agilent will repair or replace it at a very
competitive price. Agilent will make the decision locally whether to
repair or replace your unit.
Standard Repair Service (Worldwide)
Contact your nearest Agilent Service Center. They will arrange to have
your multimeter repaired or replaced.
Agilent Express Service (U.S. only)
You can receive a replacement 34401A via overnight shipment for short
downtime.
1 Call 1-877-444-7278 and ask for “Agilent Express.”
• You will be asked for your shipping address and a credit card number
to guarantee return of your failed multimeter.
• If you do not return your failed multimeter within 45 days, your
credit card will be billed for a new 34401A.
• If you choose not to supply a credit card number, you will be asked to
send your failed unit to a designated Agilent Service Center. After
the failed unit is received, Agilent will send your replacement unit.
2 Agilent will immediately send a replacement 34401A to you via
overnight shipment.
• The replacement unit will have a different serial number than your
failed unit.
• If you can not accept a new serial number for the replacement unit,
use the Standard Repair Service option described above.
Chapter 6 Service
Types of Service Available
112
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