Agilent Technologies 34980A Service Manual Page 19

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Obtaining Service 1
34980A Service Guide 7
Obtaining Repair Service (Worldwide)
To obtain service for your instrument (in- warranty, under service contract,
or post- warranty), contact your nearest Agilent Technologies Service
Center. They will arrange to have your unit repaired or replaced, and can
provide warranty or repair- cost information where applicable.
To obtain warranty, service, or technical support information you can
contact Agilent Technologies at one of the following telephone numbers:
In the United States: (800) 829- 4444
In Europe: 31 20 547 2111
In Japan: 0120- 421- 345
Or use our Web link for information on contacting Agilent worldwide:
www.agilent.com/find/assist
Or contact your Agilent Technologies Representative.
Before shipping your instrument, ask the Agilent Technologies Service
Center to provide shipping instructions, including what components to
ship. Agilent recommends that you retain the original shipping carton for
use in such shipments.
Repackaging for Shipment
If the unit is to be shipped to Agilent for service or repair, be sure to:
Remove all accessories or plug- in modules from the mainframe.
Attach a tag to the unit identifying the owner and indicating the
required service or repair. Include the model number and full serial
number.
Place the unit in its original container with appropriate packaging
material for shipping.
Secure the container with strong tape or metal bands.
If the original shipping container is not available, place your unit in a
container which will ensure at least 4 inches of compressible packaging
material around all sides for the instrument. Use static–free packaging
materials to avoid additional damage to your unit.
Agilent suggests that you always insure shipments.
Cleaning
Clean the outside of the instrument with a soft, lint–free, slightly
dampened cloth. Do not use detergent. Disassembly is not required or
recommended for cleaning.
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